Dedicated Epicor ERP Managed Hosting Services & Solutions

Our Certified Epicor Hosting Services

We’re proud to have received the official stamp-of-approval from Epicor as a Certified Hosting Partner.

EpiCenter utilizes our experience and expertise with ERP environment to build robust, resilient, secure, and highly customizable ERP environments in our private data centers. EpiCenter is responsible for configuring, administering, and monitoring all systems. Our ERP hosting solutions ensure that resources are available, reliable, and ready to use. Application delivery can be achieved through various options over a site-to-site VPN to ensure secure communication between the locations or optionally over the public cloud for mobility. All services and data are backed up to achieve a one-hour Recovery Point Objective.

If you answer “yes” to any of the following questions, then you’re a perfect candidate for our managed hosting services:

Do you want to reduce ERP management CAPEX?
Are you focused more on the ERP environment than the business itself?
Do you dread hardware upgrades and migrations?
Would you like the responsibility of your ERP environment to ‘disappear’?
Do you have a disaster recovery plan?
Does the thought of ransomware elevate your stress levels?

Services include:

EpiCenter ERP Managed Hosting Services
Global Business to Business VPN Connectivity
Local and Remote Backups
Direct Access Accommodated Through VPN. (RAS, On-Premise)
Secure, Global, High-performance, Host-effective and Constantly Improving Compute Infrastructure
Scalable, resilient, high-performance SSD class storage for ALL servers
State-of-the-art software-defined Networking on a Private Fibre Network
All Data is 256-bit Hardware Level Encrypted at Rest and In Transit
Proactive SysOPs, DevOps, and NOC Monitoring
Transparent Monitoring
ISO 27001, SSAE-18, SOC 1, SOC 2, and SOC 3 Certified Data Centers
Disaster Recovery
99.5%+ Uptime SLA

Infrastructure Availability And Resilience

All infrastructure components (e.g., servers, storage, switches, routers, firewalls, load balancers, etc.) are N+1 (e.g., load-balanced, clustered, RAID). The managed hosting services are designed to rapidly recover from the failure of any single component without human intervention.

Our Datacenter is highly-available with automated failover and at least N+1 system architecture.

Our Datacenter is SSAE 18 SOC 2 certified and are built to an (N+1) or 2N standard.
Virtual Machines Deployed on Highly Available (HA) VMWare Clusters and logical isolated.
24x7x365 Monitoring and Management of Cloud Infrastructure

N+1 redundancy includes:

Power: Diesel Generators; UPS Battery Backup Systems; Automatic Transfer Switches; Transient Voltage Surge Suppressors; Power Distribution Units
Cooling: CRAC (Computer Room Air Conditioners); heat exchangers; humidification control; leak detection
Network: Enterprise-class switches and routers; multiple Fiber Carriers; multiple Internet Providers
Storage: Enterprise-class All-Flash Storage Area Network

Disaster Recovery

Disaster Recovery capabilities are maintained in disparate geographic locations and exceed both the RPO and RTO requirements with Uptime Institute’s Tier III standard. RTO of 15 minutes and RPO as low as 15 minutes depends on customer retention and backup policies. Should any system be compromised by virus, malware or other logical threat, the COMPLETE system can be restored in as little as 15 minutes.

Local and off-site data backup
Data encrypted at rest and in transit (256-bit)
Creation and maintenance of a disaster recovery plan and playbook
Certification of all protected servers every eight weeks
Cyber Incident or Threat Recovery

Flexible Application Delivery

EpiCenter manages the “front end” of the Epicor ERP environment and works with customers to meet and deliver application access and compliance. Whether applications are accessed over the public internet, point to site VPNs, or Site to Stie VPNs.

Parallels RAS: Secure, highly available, and agile functionality
Smart Clients
Epicor Web Access

Storage

Best-in-class storage and performance utilizing Pure Storage.

All flash (SSD) that can scale to tens of thousands of IOPS, low latency
Secure and compliant with Hardware-based Data Encryption-at-Rest
Highly available storage architecture with redundant controllers and distribution paths
Dedicated single feed to Storage Network

Integration And Customization

EpiCenter does not limit what can be customized or accomplished with integration. In regards to SDLC practices and capacity management, virtually any enhancement can be accommodated.

Co-Administration and Access

With few limitations EpiCenter accommodates select customer administrator and subject matter expert access to the hosting service and resources directly. We do not hold customer data hostage, after all: It is YOUR data.

Software Management

The art, science, and sub-discipline of project management – EpiCenter will manage the “back-end” of Epicor ERP in which software projects are planned, installed, configured, monitored, maintained and controlled to ensure proper futility and efficiency.

Database Management and Administration

EpiCenter is responsible for understanding customer utilization, management, and administration of the overall database environment to ensure it is performing well and efficiently. This includes:

Sizing, design, and deployment
Performance tuning and behavior analysis
Monitoring – Such as locks, blocks, active connections, batch requests
Resource utilization
Troubleshooting
Scaling backups to maintain performance
Hygiene – Such as index maintenance and integrity checks

Epicor Upgrades And Service Packs

EpiCenter offers ERP hosting solutions at a discount to its customers to help keep them up to date. For Epicor ERP Release, Major Service Pack, and Minor Service Pack installation, configuration and upgrade support will be estimated in full at a discount.

Epicor Patches are included at no additional cost.

Customization uplifts, analysis, validation not included.

Monitoring

EpiCenter monitors Epicor ERP environments to collect resources and transaction state information.

On demand system visibility through resources monitoring
Organize system events and resources to improve visibility and enhance troubleshooting
Expedite root cause analysis and defect discovery
Proactively improve performance
Improved identification and analysis of pertinent logs
Minimize downtime

Migration And Expansion

Hosted infrastructure is virtually limitless – Any volume of compute, memory, and storage capacities can be accommodated. As the infrastructure is upgraded or enhanced over time, existing systems can take advantage smoothly. As new features and services become available – refactors, upgrades and migrations can roll out faster. Resources can be phased in as older resources are phased out without capital expense.

Automation And Tooling

Epicor Status and Recovery

Validates logon connectivity
Validates and tracks GetKeepIdleRowTime (Heartbeat)
Conditionally restarts/repairs AppServer and TaskAgent services

Epicor User Count Telemetry

Counts number of active Epicor users over time

Epicor Transaction Log Analysis, in Realtime

Performance and usage trends based on Epicor transactions
7 day retention; longer retention at additional cost
Monitors and conditional alerts based on key transactions

Remote Endpoint Connectivity Monitoring

Alerts for network segment disconnects and anomalous response time
Connectivity and response time trending
Enhances event correlation and hastens troubleshooting
Isolate issues to location
Switches, workstations, printers, or IP gateways may be utilized. . . almost anything that can be targeted that yields measurable responses

Capacity Management

EpiCenter will analyze the load and scalability of information systems and resources to ensure the resource capacity meets current and future business needs in a cost-effective manner. Capacity management processes include planning, monitoring, evaluating, controlling, budgeting, and implementing the capacity necessary for uninterrupted and responsive service delivery.

Problem Management

EpiCenter will investigate the underlying cause of defects to prevent similar defects from recurring, work to minimize the adverse impacts of known defects within the system, and proactively look at areas of potential problems and apply fixes where appropriate.

Backup Management

EpiCenter maintains the ability to backup virtually any data including:

Server Images
Activity Directory Domain Services
SQL Server databases
Folders and files

Data as qualified is backed up to geo-redundant storage and retained for a minimum of 30 days.

Contact EpiCenter for ERP Managed Hosting Services

We’ve spent years optimizing and managing ERP systems; so, if you are looking to outsource your ERP managed hosting services, then you’ve come to the right place. Contact our ERP consulting team today to get started on your ERP hosting solutions, but don’t just take our word for it. Check out some of our happy customer testimonials:

Testimonials:

"They continuously prove to be a top-notch organization by providing the knowledge, expertise and support needed for each complex implementation which have been very successful to-date."

"EpiCenter had thorough knowledge of the software and the team was a good fit for our culture. That was important to us."

"EpiCenter supported us throughout the design, conversion and implementation stages of the project"