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Managed Services
We monitor your systems & business processes. ERP system Managed Services available as a fixed-fee or cost-plus model to fit any budget.
System Management
System Administration
Advanced Technical Solutions
Our managed services take care of daily performance tuning, configuration, administration, maintenance, troubleshooting, and monitoring for all Epicor ERP components at both the OS and SQL Server levels. This ensures your ERP system operates at its best, with minimal downtime.
Let us serve as your system administrator, optimizing your Epicor Kinetic ERP infrastructure to reduce costs without the full-time staff overhead. Our expertise ensures efficient system performance and proactive troubleshooting.
Our Advanced Technical Solutions (ATS) team are your experts in Epicor Kinetic ERP, from Vantage 8.03 to the latest Epicor Kinetic version. ATS specializes in ERP system design, development, architecture, installation, performance tuning, and troubleshooting, ensuring your system performs optimally at every stage.
Features & Services
Discover how managed services can transform your enterprise resource planning efforts into a key component of your business strategy.
Performance Tuning & Audit
At EpiCenter, we recognize that "perception is reality"—when users experience sluggish performance, their satisfaction plummets. System performance is influenced by many factors, such as network speed and system usage. Whether you're operating an onsite server like 8.03.400, a hosted solution, or utilizing the Epicor Cloud, our Advanced Technical Services (ATS) team is here to help.
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Our 'Epicor-centric' systems engineers have successfully helped numerous customers enhance their system’s performance. Epicor’s adaptable architecture allows modifications in system logic without altering the source code, a feature that, while powerful, can sometimes lead to performance issues like record locks.
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Whether supporting your internal database administrator and technical staff or providing complete management for clients without in-house resources, EpiCenter can devise a strategic plan to restore and maintain peak performance. This includes routine performance reviews to keep your operations smooth and efficient.
Quality Assurance
Under contract for our Epicor ERP system managed services, we blend our utilization of notification systems that alert us to irregularities with our deep expertise in Epicor. For example, if Material Resource Planning (MRP) is taking 30% longer to run, the issue might not involve the server or operating system. It could be due to a configuration change within the process. Our profound understanding of both the systems and application software uniquely positions our managed services to enhance your Epicor ERP functionality.
Software Management
Using the art, science, and discipline of project management, EpiCenter will manage the back end of your Epicor ERP system. Our services include planning, installation, configuration, monitoring, and much more. We maintain and control all aspects to ensure maximum efficiency.
Monitoring
EpiCenter monitors resource allocation and transactional statuses to detect performance issues in the your Epicor ERP system. This is a unique capability as EpiCenter will look at the system’s performance, such as monitoring how long MRP takes on a daily basis. Most remote monitoring only looks at CP and disk usage. If there is a lag in performance, we want to find out why. It could be hardware, settings, timing, or new conflicts with BPM’s to name a few.
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On-demand system visibility through resources monitoring
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Organize system events and resources to improve visibility and enhance troubleshooting
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Expedite root cause analysis and defect discovery
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Proactively improve performance
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Improve identification and analysis of relevant logs
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Minimize downtime
Economical
Outsourcing your technology needs to us is far more cost-effective than hiring individual experts like Systems Engineers, Hardware Engineers, Telecommunications and Security Specialists, and Software Consultants. We provide around-the-clock monitoring of your systems, allowing your staff to concentrate on core business functions.
Disaster Recovery
Disaster Recovery capabilities are maintained in disparate geographic locations and exceed both the RPO and RTO requirements with Uptime Institute’s Tier III standard. RTO of 15 minutes and RPO as low as 15 minutes depends on customer retention and backup policies. Should any system be compromised by virus, malware or other logical threat, the COMPLETE system can be restored in as little as 15 minutes.
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Local and off-site data backup
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Data encrypted at rest and in transit (256-bit)
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Creation and maintenance of a disaster recovery plan and playbook
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Certification of all protected servers every eight weeks
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Cyber Incident or Threat Recovery