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Silver Stardust

Managed

Services

We monitor your systems & business processes

(Unmute for Sound)

ERP system Managed Services available as a fixed-fee or cost-plus model to fit any budget

Our ERP system Managed Services absorbs the day-to-day performance tuning, configuration, administration, maintenance, troubleshooting, and monitoring for all Epicor ERP components at the OS and SQL Server levels, ensuring the ERP system runs optimally with minimized down time.

We can become your System Administrator and primary resource for your Epicor Kinetic ERP infrastructure, saving you the expense of full-time staff.

Our Advanced Technical Solutions (ATS) team are your Epicor Kinetic ERP experts. ATS helps with ERP system design development and architecture, installation, performance tuning, and troubleshooting, from Vantage 8.03 to the latest Epicor Kinetic version.

Silver Stardust

Summary

Transparent SLO & Performance Dashboards

ERP Transaction Performance Monitoring

Active ERP User Tracking

Customizable Monitoring & Alerting

20%* Discount on ERP Upgrades

Database & RDBMS Administration

Troubleshooting & Support

Emergency & On-Call Availability Options

ERP Updates/Patches

ERP Administration

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