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Certified Hosting
We utilize our ERP experience & expertise to build robust, resilient, secure, and highly customizable ERP environments in our private data centers
Application Delivery
Application delivery is facilitated through multiple options, including a secure site-to-site VPN, ensuring protected communication between your locations. Alternatively, we offer delivery over the public cloud to enhance mobility and accessibility for remote users.
Configuration
We take full responsibility for configuring, administering, and monitoring all systems. Our certified ERP hosting solutions ensure that your resources are consistently available, reliable, and primed for use, supporting seamless business operations.
Redundancy
We prioritize data security with comprehensive backup services, aiming to maintain a one-hour Recovery Point Objective (RPO). This approach guarantees minimal data loss and swift recovery in the event of an incident.
Certified Hosting Services
Automation and Tooling
Epicor Status and Recovery
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Validates logon connectivity
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Validates and tracks GetKeepIdleRowTime (Heartbeat)
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Conditionally restarts/repairs AppServer and TaskAgent services
Epicor User Count Telemetry
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Counts number of active Epicor users over time
Epicor Transaction Log Analysis, in Realtime
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Performance and usage trends based on Epicor transactions
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7 day retention; longer retention at additional cost
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Monitors and conditional alerts based on key transactions
Remote Endpoint Connectivity Monitoring
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Alerts for network segment disconnects and anomalous response time
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Connectivity and response time trending
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Enhances event correlation and hastens troubleshooting
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Isolate issues to location
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Switches, workstations, printers, or IP gateways may be utilized. . . almost anything that can be targeted that yields measurable responses
Backup Management
EpiCenter maintains the ability to backup virtually any data including:
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Server Images
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Activity Directory Domain Services
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SQL Server databases
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Folders and files
Data as qualified is backed up to geo-redundant storage and retained for a minimum of 30 days.
Capacity Management
EpiCenter will analyze the load and scalability of information systems and resources to ensure the resource capacity meets current and future business needs in a cost-effective manner. Capacity management processes include planning, monitoring, evaluating, controlling, budgeting, and implementing the capacity necessary for uninterrupted and responsive service delivery.
Co-Administration & Access
With few limitations EpiCenter accommodates select customer administrator and subject matter expert access to the hosting service and resources directly. We do not hold customer data hostage, after all: It is YOUR data.
Database Management & Administration
EpiCenter is responsible for understanding customer utilization, management, and administration of the overall database environment to ensure it is performing well and efficiently. This includes:
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Sizing, design, and deployment
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Performance tuning and behavior analysis
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Monitoring – Such as locks, blocks, active connections, batch requests
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Resource utilization
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Troubleshooting
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Scaling backups to maintain performance
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Hygiene – Such as index maintenance and integrity checks
Disaster Recovery
Disaster Recovery capabilities are maintained in disparate geographic locations and exceed both the RPO and RTO requirements with Uptime Institute’s Tier III standard. RTO of 15 minutes and RPO as low as 15 minutes depends on customer retention and backup policies. Should any system be compromised by virus, malware or other logical threat, the COMPLETE system can be restored in as little as 15 minutes.
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Local and off-site data backup
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Data encrypted at rest and in transit (256-bit)
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Creation and maintenance of a disaster recovery plan and playbook
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Certification of all protected servers every eight weeks
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Cyber Incident or Threat Recovery
Epicor Upgrades & Service Packs
EpiCenter provides cost-effective ERP hosting solutions, offering discounted rates to ensure customers always have the latest updates. We support the installation, configuration, and upgrade of Epicor ERP releases, including Major and Minor Service Packs, at reduced prices. Additionally, Epicor Patches are available at no extra charge.
Flexible Application Delivery
EpiCenter expertly manages the front end of the Epicor ERP environment, ensuring secure, compliant, and efficient application access for users across a variety of platforms, including public internet, point-to-site, and site-to-site VPNs. By leveraging advanced technologies such as Parallels RAS, we offer a solution that combines high availability with robust security features, effectively enhancing the functionality and reach of Epicor Smart Clients and Epicor Web Access.
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Our approach prioritizes user experience and system performance, providing tailored solutions that adapt to the specific operational needs of each customer. This includes offering continuous support and optimizations that align with evolving business requirements. With EpiCenter, businesses can expect a seamless integration and deployment process, ensuring that their ERP systems are accessible, secure, and perfectly suited to facilitate their daily operations and long-term strategic goals. This comprehensive management of the ERP front end not only maximizes accessibility and usability but also ensures that all interactions with the ERP system are secure and compliant with industry standards.
Problem Management
EpiCenter will investigate the underlying cause of defects to prevent similar defects from recurring, work to minimize the adverse impacts of known defects within the system, and proactively look at areas of potential problems and apply fixes where appropriate.
Storage
Software Management
The art, science, and sub-discipline of project management – EpiCenter will manage the “back-end” of Epicor ERP in which software projects are planned, installed, configured, monitored, maintained and controlled to ensure proper futility and efficiency.
Best-in-class storage and performance utilizing Pure Storage.
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All flash (SSD) that can scale to tens of thousands of IOPS, low latency
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Secure and compliant with Hardware-based Data Encryption-at-Rest
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Highly available storage architecture with redundant controllers and distribution paths
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Dedicated single feed to Storage Network
Infrastructure Availability & Resilience
All infrastructure components (e.g., servers, storage, switches, routers, firewalls, load balancers, etc.) are N+1 (e.g., load-balanced, clustered, RAID). The managed hosting services are designed to rapidly recover from the failure of any single component without human intervention.
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Our Datacenter is highly-available with automated failover and at least N+1 system architecture and is SSAE 18 SOC 2 certified and are built to an (N+1) or 2N standard.
Virtual Machines Deployed on Highly Available (HA) VMWare Clusters and logical isolated.
24x7x365 Monitoring and Management of Cloud Infrastructure
N+1 redundancy includes:
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Power: Diesel Generators; UPS Battery Backup Systems; Automatic Transfer Switches; Transient Voltage Surge Suppressors; Power Distribution Units
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Cooling: CRAC (Computer Room Air Conditioners); heat exchangers; humidification control; leak detection
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Network: Enterprise-class switches and routers; multiple Fiber Carriers; multiple Internet Providers
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Storage: Enterprise-class All-Flash Storage Area Network
Migration & Expansion
Hosted infrastructure is virtually limitless – Any volume of compute, memory, and storage capacities can be accommodated. As the infrastructure is upgraded or enhanced over time, existing systems can take advantage smoothly. As new features and services become available – refactors, upgrades and migrations can roll out faster. Resources can be phased in as older resources are phased out without capital expense.
Integration & Customization
EpiCenter embraces a flexible approach to customization and integration, ensuring there are no limitations on the enhancements and integrations that can be implemented within your ERP system. We adhere to rigorous SDLC (Software Development Life Cycle) practices and robust capacity management strategies, allowing us to accommodate virtually any type of system enhancement. Whether you're looking to refine user interfaces, optimize backend processes, or integrate with third-party services, EpiCenter has the expertise and resources to meet your specific needs.
Monitoring
EpiCenter monitors Epicor ERP environments to collect resources and transaction state information.
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On demand system visibility through resources monitoring
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Organize system events and resources to improve visibility and enhance troubleshooting
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Expedite root cause analysis and defect discovery
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Proactively improve performance
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Improved identification and analysis of pertinent logs
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Minimize downtime