Who is MSI and What is Service Pro?
Transformative, Epicor ERP-connected field service application for dynamic service teams.
Repairs
Preventative Maintenance
Installations
Inspections
Epicor for Service Pro software provides distributors, manufacturers, services, and other firms using the Epicor 10 ERP system with a comprehensive cloud-based, mobile platform to effectively manage scheduling, dispatching, field data collection, work orders, and other field service management tasks.
By connecting key Epicor 10 customer, inventory, and sales order data directly with field service operations, Epicor Service Pro eliminates costly, repetitive manual processes in the field and the office.
Key functionality in Epicor Service Pro includes:
- Scheduling and dispatching
- Inspections and field forms
- Technician appointment status and GPS location
- Automated labor time
- Work orders and segments
- Customers and sites
- Equipment assets
- Parts and inventory tracking
- Service agreements
- Components and warranties
- Tasks and miscellaneous charges
- Photos and markup
- Customer signature capture
- Invoicing integration
- Business intelligence
Dispatch and Schedule
Increase the billable time of your service technician team by enabling schedulers to visualize the location and status of field work taking place, easily and intelligently assign work orders, and automatically deliver appointment details to the technician mobile app. Epicor Service Pro also drives preventive maintenance scheduling productivity for Epicor ERP software with automated preventive maintenance work order creation and assignment tools.
Mobile for Service Technicians
Empower service technicians in the field with paperless field reporting, including labor time, work orders, inventory, inspections, customer signatures, and more. Epicor Service Pro Mobile is a cross-platform, native technician mobile app for Android, iPad, iPhone or Windows devices which also works offline.
Unify Service Operations
Epicor Service Pro enables complete oversight of customers, equipment, and field services for manufacturers, distributors, and their service teams. Easily manage your entire service operations in one system – from sale, installation, and in-service date, to preventive maintenance, inspection, and repair activities.