Epicor
Managed Services

We monitor your systems and business processes

EpiCenter works with customers to absorb responsibility for configuration, administration, and performance tuning. Through Epicor Managed Services, we monitor your Epicor servers at the operating system application level and above. Epicenter will become your System Administrator and primary resource for all things related to your Epicor ERP infrastructure.“EpiCenter can become your System Administrator and primary resource for everything related to your Epicor ERP infrastructure, saving you the expense of full time staff, benefits, and training cost.”

EpiCenter’s Advance Technical Solutions team are your Epicor ERP information system experts. EpiCenter has assisted a vast number of customers with system design and architecture, installations, performance tuning, and troubleshooting. From Vantage 8.03 to the latest Epicor 10 version.

Assurance of Quality

When you are under contract for our Epicor managed services, we combine our utilization of automated systems that notify us of irregularities with our knowledge of Epicor. For instance, if MRP is taking 30% longer to run, it may not be a server or operating system, it may be a setting change in the process. Our unique understanding of both the systems and application software makes our Managed Services offering unique.

Customized Service

There are multiple ways Epicor can be deployed. Your installation and implementation has many settings and licenses that make every Epicor deployment one of a kind. Our deep knowledge of the hardware and software requirements and deployment methodology make us unique in our ability service all Epicor ERP customers.

Economical

To hire a Systems Engineer, Hardware Engineer, Telecommunications and Security Specialist and Software Consultant would cost you substantially more than outsourcing your needs to us. We monitor your system 24×7 so your staff can focus more on core business issues.

Software Management

Using the art, science and discipline of project management, EpiCenter will manage the back end of your Epicor ERP. Our services include planning, installation, configuration, monitoring and much more. We maintain and control all aspects to ensure maximum efficiency.

Monitoring

EpiCenter monitors resource allocation and transactional statuses to detect performance issues in the Epicor ERP. This is a unique capability as EpiCenter will look at the system’s performance, such as monitoring how long MRP takes on a daily basis. Most remote monitoring only looks at CP and disk usage. If there is a lag in performance, we want to find out why. It could be hardware, settings, timing, or new conflicts with BPM’s to name a few.

On demand system visibility through resources monitoring
Organize system events and resources to improve visibility and enhance troubleshooting
Expedite root cause analysis and defect discovery
Proactively improve performance
Improve identification and analysis of relevant logs
Minimize downtime

Database Management And Administration

Epicenter is responsible for understanding customer utilization, management, and overall administration of your database environment to ensure efficient performance.

Sizing
Design
Deployment
Performance tuning and behavioral analysis
Monitor locks, blocks, active connections, batch requests
Resource utilization
Troubleshooting
Scaling backups
General hygiene such as index maintenance and integrity checks

Capacity Management

In a cost-effective manner, EpiCenter will analyze the load and scalability of information systems and resources to ensure your capacity meets your current and future business needs. Capacity management processes include planning, monitoring, evaluating, controlling, budgeting, and implementing for uninterrupted and responsive service delivery.

Epicor Upgrades And Service Packs

EpiCenter Hosting offers a discount to its customers to help keep them up to date. Installation of Epicor ERP releases, major and minor service packs, configuration, and update support will be estimated at a discount. Epicor patches are included at no additional cost. Customization uplifts, analysis and validation is not included in the discount as customer requirements vary.

Automation And Tooling

Epicor Status And Recovery

Validates logon connectivity
Validates and tracks GetKeepIdleRowTime (Heartbeat)
Conditionally restarts and repairs Appserver and TaskAgent services

Epicor User Count Telemetry

Counts number of active Epicor users over time

Epicor Transaction Log Analysis, In Realtime

Performance and usage trends based on Epicor transactions
Seven-day retention or longer at additional cost
Monitors conditional alerts based on key transactions

Remote Endpoint Connectivity Monitoring

Alerts for network segment disconnects and anomalous response time
Connectivity and response time trending
Enhances event relationships and speeds troubleshooting
Isolate issues to specific location
Utilizes switches, workstations, printers, or IP gateways
Anything that can be targeted that yields a measurable response

Testimonials:

"They continuously prove to be a top-notch organization by providing the knowledge, expertise and support needed for each complex implementation which have been very successful to-date."

"EpiCenter had thorough knowledge of the software and the team was a good fit for our culture. That was important to us."

"EpiCenter supported us throughout the design, conversion and implementation stages of the project"

Epicor Managed Services