02 Dec 4 Criteria for Choosing an ERP System Consultant
Once your business has selected an enterprise resource planning software and provider, it’s time to find a consultant to help with the installation process. This task can prove difficult, as there are many companies that offer similar services. How do you sort through the jargon and find the best fit for your ERP solution implementation? It’s crucial to know what your business needs from its consultant. Here are four requirements a consultant must have:
- Experience and references
When choosing a consultant, it’s important to work with a company that has prior knowledge of the implementation procedure and what it takes to make the installation successful. Check to see if the consulting firm you’re considering is involved in any lawsuits or if the business has good reviews online. While weighing your options, ask to see a detailed list of prior consulting partnerships, including project scope, timeline, and completion date. And although online reviews can shed light on a poor choice for your implementation, also ask for references your company can contact before you bring a consultant on board. The reference will be able to provide better answers to your more specific questions regarding the trustworthiness of the consulting firm.
- Change management aid
So the first part of the implementation went off without a hitch, and now your company is struggling with the new software and how it has changed your business. A consultant can help with the change management process, ensuring that the post-installation process is as efficient as possible. Make sure the firm your business hires offers this extra perk, since after the ERP system introduction, the consultant may need to assist improperly trained employees and workers who are not fully invested in the software.
- Eye for cost effectiveness
An ERP solution consultant should be proficient at finding ways to reduce company costs without hurting the overall implementation. The consultant should be able to help your business understand the benefits of your new ERP software, even the ones you weren’t aware of upon purchasing the system in the first place. An ERP solution consultant, although an added cost, will save your enterprise money in the long run, according to Panorama Consulting. Not only will the consultant maintain the important contact with the ERP system vendor, but he or she will ensure that all of your company’s employees are not only heard, but completely taken care of.
- Go live expertise
While this criterion goes hand-in-hand with the experience requirement, it’s also vital to mention on its own. Your company’s go live is an important event in the implementation process. It’s necessary to work out the kinks with the software you’ve chosen and to understand how the new ERP solution will translate over. The consultant should provide evidence that all the customizations and developments that were added throughout the process will be perfectly viable on the date of the go live.
Choosing an ERP consultant is not an easy responsibility. The task takes a lot of time, effort, and research into what differentiates one firm from another. Companies should make sure to have a well-rounded list of possible consultants that provide support and maintenance before, during, and after the implementation. Prior to selecting a consultant, businesses should take certain criteria into consideration, including experience, return on investment prowess, and assistance in the change management department.