Application Helpdesk

Until May 1st 2020, we are offering application help desk at a discounted monthly rate of $500 for one month.

Our Application Help Desk team works directly with end users to resolve Epicor ‘how to’ application questions. They may also provide expert application consultants to work through business procedures and transactions. We can also help troubleshoot minor issues and in some cases work directly with Epicor on your behalf to resolve minor issues.

With more people working from home there may be a need to have some workers use parts of Epicor that are not normally familiar with. We are available to help them navigate the different modules of Epicor. If someone is working in Job Exception Trackers and can’t figure out why a Job won’t close, they can reach out to our Support Center who will be able to walk them through how to find the issue and resolve it. We can also help with simple things like “How to create a transfer order” or How to use Time Phase to determine where demand is coming from.

We have experience with Epicor versions from Vantage 8 through the current 10.2 Platform.