After purchasing the Epicor ERP solution, Integra partnered with local experts EpiCenter to support their implementation project for continuous improvement. EpiCenter, an Epicor Services partner that specializes in ERP implementations for manufacturing industries, underwent an extensive Strategic Process Review (SPR) of Integra’s business to account for their key business practices and operations before “going live” with their Epicor ERP system.
“EpiCenter supported us throughout the design, conversion and implementation stages of the project,” says DeGrazia. “We relied on their strong expertise of the Epicor ERP solution to help us implement and utilize the system correctly.”
Integra leveraged the Epicor tools to extend the solution to meet their unique manufacturing needs with the help of EpiCenter: “EpiCenter was very instrumental in helping us to create customizations to adapt the solution to our specific business requirements. Some of the known things that can go wrong during an ERP implementation are around creating unnecessary customizations due to a lack of understanding the software solution versus developing customizations to address a long-term business need. EpiCenter helped us to avoid those pitfalls.”
“Integra is a medical device manufacturer that has both standard and custom products, all of which require traceability. Their market edge is their ability to manufacture items and sterilize them, so their inventory is already sterilized and can ship immediately to their customers,” says Jeff Glaze, president of EpiCenter. “For Integra, Epicor offered a very complete ‘out-of-the-box’ solution and Integra was able to get up to speed very quickly because they didn’t have to do very much to setup the system. We were able to utilize the standard traceability features in Epicor to meet their medical device requirements, along with rich functionality and an experienced staff of consultants. There were a few requirements we met utilizing Epicor’s extensive tool set, allowing us to alter the logic of the system without touching source code. These customizations closed the gap of critical issues needed to make their system complete.”
On working collaboratively with Integra, Glaze commented: “They have a very small IT staff, and we had an experienced staff member with background in biomedical engineering that could assist them with a minimum amount of training in their industry.”