Technical Expertise

Based on long-term trusting relationships with our customers, we often serve as an external IT department, either supplementing or replacing internal IT staff. There are five primary elements that make up EpiCenter’s support package:

System Administration

EpiCenter’s team provides a proactive, structured approach to the configuration and tuning of your Epicor ERP solution, eliminating IT burden so you can focus on your business.

Support

Using customized scripts and programs, we monitor the condition of your Epicor environment 24/7.

Virtual Chief Information Officer

Our team becomes your CIO, answering questions, solving problems, and giving technical database and application configuration support.

Automated Monitoring

Dedicated EpiCenter experts oversee your account and represent your company to our technicians on all IT issues.

Advanced Technical Services

Our ATS team is available on a time-and-materials basis for projects, new implementations, or any advanced-level support that’s required outside of the managed service agreement.