Customer Profiles

aerospace-1

Unrivaled ERP Implementation Track Record
ERP systems are complex, and the most important decision for an ERP customer is selection of the implementation partner. In most cases, the systems have operable functionality – but it’s vital that a qualified team of implementation professionals are engaged to learn the business, help the customer understand the software, and carry the project to fruition.

 

EpiCenter works closely with Epicor (we are Epicor’s largest services partner) as well as independently, implementing Epicor ERP nationally and internationally. Our record speaks for itself. Please take a look at the profiles below of some of our implementations and contact us if you’d like to speak with some of these companies.

PROFILE PER INDUSTRY

Specialty Gift Item Industry

Number of Users: 30
Number of Plants: 1
Multi Company: No
Type of Project: Re-implementation of Epicor 9
Former System: Custom/In-house
Key Challenges: Implemented during ‘busy’ season, extensive product configurator project to streamline custom sales/production process. Two previous failed implmentations
Compliance Requirements: ISO 9000, EPA Compliance
Time to implement: 9 months

Electronics Manufacturing & Distribution Industry

Number of Users: 30
Number of Plants: 1
Multi Company: No
Type of Project: Epicor 8
Customization: Hard allocation system for distribution of electronic items
Key Challenges: Very complex set of layered rules for management and hard allocation of product to priority customers, with several layers of approvals for critical items
Compliance Requirements: None
Time Needed: 6 months

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Medical Device & Wound Care Manufacturing Industry

Number of Users: 300+
Number of Plants: 3
Multi Company: Yes
Type of Project: Implementation of Epicor 9
Former System: Access (homegrown)
Key Challenges: Multi-lingual implementation, extensive traceability requirements
Compliance Requirements: ISO 9000, 13485, FDA Part 11
Time Needed: 9 months

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Electronics Manufacturing Industry

Number of Users: 300
Number of Plants: 2
Multi Company: Yes
Type of Project: Upgrade to Epicor 9, Service Connect interfaces, and performance tuning
Former System: Vantage 6.1
Key Challenges: Large, complex environment, multinational, unique challenges regarding chip production and yields.
Compliance Requirements: ISO 9000, ITAR, RoHS

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Industrial Sensor Industry

Number of Users: 120
Number of Plants: 3
Multi Company: Yes
Multi National: Yes
Type of Project: Implementation of Epicor 9
Former System: Enterprise
Key Challenges: Large volume of serialized parts, developed to interface production equipment that programs devices, eliminating re-entry of data and errors
Compliance Reqs: ISO 9000
Time Needed: 1 year for first 3 plants. Deploy 2 other companies in 3 countries in 2nd & 3rd years

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Medical Device Industry

Number of Users: 40
Number of Plants: 1
Multi Company: No
Type of Project: Implementation of Epicor 9
Former System: DataFlo
Customization: Developed custom configurator for building custom versions of their products including custom views
Key Challenges: Reduced lead time from 8 weeks to 2 weeks. Lot traceability for multi-level assemblies, trained their IT staff on reporting, dashboards, etc. Very self-sufficient when done.
Compliance Reqs: ISO 9000
Time Needed: 9 months

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Contract Manufacturer of Medical Devices and Industrial Products

Number of Users: 120
Number of Plants: 3
Multi Company: Yes
Type of Project: Implementation of Epicor 9
Former System: Avante
Key Challenges: Assisted in major company reorganization during implementation, split single system into 3 separate companies, medical device traceability, and prep for validation
Compliance Requirements: ISO 9000, 13485, FDA Part 11, ITAR
Time Needed: 1 year for first 2 companies, 3rd company in progress

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Firearms Industry

Number of Users: 60
Number of Plants: 1
Multi Company: No
Type of Project: Website interface to Epicor V6
Former System: None
Key Challenges: Online ordering system to interface from their website to Vantage 6
Compliance Requirements: None
Time Needed: 6 months
Additional Info: 2015 uplift to E10

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Medical Wound Care Product Industry

Number of Users: 40
Number of Plants: 2
Multi Company: No
Type of Project: Picked up failed implementation, brought live in 6 months
Former System: SBT
Key Challenges: Lot tracking required for batches of products used over multiple products, interplant transfers and minor customization for different units of measure used between plants for same parts
Compliance Requirements: ISO 9000, FDA Part 11, Validation
Time Needed: 9 months

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Bio-Medical Manufacturer of Custom Enzymes

Number of Users: 40
Number of Plants: 2
Multi Company: No
Type of Project: Implementation of Epicor 9
Former System: Peachtree
Key Challenges: Fast growing company, fairly complex product with inconsistency in quantity of production due to nature of product, lot traceablity across products
Customization: Provided bio medical engineer (MIT) to provide a dynamic Unit of Measure to handle the growth of enzymes
Compliance Requirements: ISO 9000

Aerospace & Defense Manufactuer

Number of Users: 65
Number of Plants: 1
Multi Company: No
Type of Project: Upgrade to Epicor 9
Former System: Vantage 6.1
Key Challenges: Complex manufacturing environment including fixed processes, multi-level lot and serial number traceability
Compliance Requirements: ISO 9000, AS 9100, FAA Repair Station

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Pressure Sensor Industry

Number of Users: 160
Number of Plants: 1
Multi Company: No
Type of Project: Supplemented training, report writing, costing projects
Former System: Vantage 8
Key Challenges: Complex MRP environment
Compliance Requirements: None

Manufacturing of Perforated Metal for Filters & Specialty Applications

Number of Users: 40
Number of Plants: 1
Multi Company: No
Type of Project: Upgrade to Epicor 9
Former System: Vantage 6
Key Challenges: Longtime Epicor customer, needed assistance in the accounting setup in Epicor 9, user training, and assistance for go-live.

Manufacturer of Precision Cameras & Laser Measurement Devices

Number of Users: 72
Number of Plants: 2
Multi Company: Yes
Type of Project: Implemented Epicor 9 across 3 companies and 4 plants
Key Challenges: Extensive use of product configurator, interplant transactions, and product costing
Compliance Requirements: ISO 9000, ITAR

T-Shirt Manufacturer

Number of Users: 40
Number of Plants: 1
Multi Company: No
Type of Project: Re-implementation of Epicor 9
Key Challenges: Picked up failed implementation, wrote extensive front-end interface to order entry for custom pricing rules and seasonal specials. Installed new servers and upgraded operating system
Compliance Requirements: ISO 9000